After that, please restart your laptop to test if the two USB devices work, if not, please go on the following steps. Repeat the step 5 and uninstall all items under "Universal Serial Bus Controllers". Press "Down" to move to the first item and press "Delete" to remove it. In Device Manger, press Tab and use "Up" and "Down" to move the highlight to "Universal Serial Bus Controllers". Type Device Manager in the Search bar and press "Enter". Press "Ctrl + Esc" to open the Start Menu. If the USB devices still fail to work on your laptop, please try the following steps to resolve USB Storage Device problem: Reinstall USB controllers Using the Keyboard = First, please disconnect all USB devices. Please update your BIOS and hardware drivers from the computer manufacture first.
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